Fully Fixed – How to Fix Scanner Error 0x00000015 on Windows PC

Windows Scanning Error 0x00000015

Sometimes, you need to use scanner to process your documents in your work. What to do if you get error code 0x00000015 on your computer while attempting to scan a document using your scanner? The complete error message is:

Operation could not be completed (error 0x00000015). The device is not ready.

The printer error code 0x00000015 is responsible to faulty scanner driver, Windows Image Acquisition Service, interference third-party program and more. Now, if you still receive this error after restarting your computer, scroll down to get a detailed tutorial.

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How to Fix HP Printer Error 0x00000015 on Windows 10/11?

Fix 1: Restart Windows Image Acquisition Service

To run your scanner properly, make sure Windows Image Acquisition Service is running. If this service is stopped without your knowledge, error 0x00000015 might also appear. Follow these steps to restart this service:

Step 1. Press Win + R to open the Run box.

Step 2. Type services.msc and hit OK to launch Services.

Step 3. Scroll down to find Windows Image Acquisition and right-click on it to choose Restart.

Step 4. If this service is to running, double-click on it to open its Properties > hit Start > change the Startup type to Automatic > hit Apply & OK to save the changes.

Also see: How to Fix Windows Image Acquisition High CPU

Fix 2: Reinstall the Scanner Drivers

The scanner plays a vital role in the communication between your scanner and system. Once the driver is outdated, faulty, or incompatible, your computer will fail to detect your scanner with operation could not be completed error 0x00000015. Therefore, you can consider reinstalling the drivers. To do so:

Step 1. Right-click on the Start menu and select Device Manager.

Step 2. Expand the Print Queues category to show all your scanner drivers.

Step 3. Right-click on the driver to select Uninstall device.

Step 4. Confirm this operation and wait for the process to complete.

Step 5. Restart your computer and it will automatically install the available printer driver for you.

Fix 3: Perform a Clean Boot

Some third-party services might interfere with the access of scanner, leading to scanner error 0x00000015. In this case, it is a good idea to perform a clean boot. By doing so, it will start Windows with a basic set of drivers and startup programs to help you find out the problematic program for you. To do so:

Step 1. Press Win + R to open the Run box.

Step 2. Type msconfig and hit Enter to open System Configuration.

Step 3. In the Services tab, check Hide all Microsoft services and hit Disable all.

Step 4. Head towards the Startup section and hit Open Task Manager.

Step 5. In the Startup tab, right-click on each enabled item and select Disable.

Step 6. Go back to System Configuration and save all the changes.

Final Words

That’s all you can do for 0x00000015 the device is not ready. Sincerely hope that you can process your documents without similar errors. Have a nice day!