Fix: There Was A Problem Downloading The Software For The iPhone

As you know, iTunes is the default management utility for Apple devices, such as iPhone and iPad. When By using it, people can manage their iOS devices on the computer conveniently. However, problems may occur during this process. We noticed an error recently: there was a problem downloading the software for the iPhone.

Many people are bothered by this problem and they are asking for help online. Taking that into consideration, we’d like to introduce the common messages indicating the error and some useful solutions to fix it.

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Introduction to There Was a Problem Downloading the Software for the iPhone

#1. iTunes error 9006:

There was a problem downloading the software for the iPhone “*”. An unknown error occurred (9006)

Make sure your network settings are correct and your network connection is active, or try again later.

Please note: In the error message, the symbol * represents the name of your iPhone.

#2. iTunes error 1671:

There was a problem downloading the software for the iPhone “*”. An unknown error occurred (1671)

#3. iTunes error 1667:

There was a problem downloading the software for the iPhone “*”. An unknown error occurred (1667)

#4. iTunes error -39:

There was a problem downloading the software for the iPhone “*”. An unknown error occurred (-39)

Make sure your network settings are correct and your network connection is active, or try again later.

#5. iTunes error -23:

There was a problem downloading the software for the iPhone “*”. An unknown error occurred (-23)

#6. Network connection timed out:

There was a problem downloading the software for the iPhone “*”. The network connection timed out.

Make sure your network settings are correct and your network connection is active, or try again later.

#7. Requested resource was not found:

There was a problem downloading the software for the iPhone “*”. The requested resource was not found.

How to Fix Error 9006 iTunes

Please follow the steps below to fix error 9006 in iTunes. The methods for fixing There was a problem downloading the software for the iPhone with other error codes (1671, 1667, -39, -23, etc.) are similar.

How To Fix If Your iTunes Is Not Detecting iPhone?

One: Check the Network

Step 1: make sure your firewall is not set to block the device.

Sometimes, your firewall may be blocking Apple servers from communicating with your computer, so you can’t manage your Apple device on it properly. Because of this, you should open the firewall and make sure phobos.apple.com or albert.apple.com is not blocked. You should check whether the internet is set to block Apple or not and whether port 80 and port 443 are allowed by network.

Step 2: connect to a different network.

You may as well connect your computer to a different network to see whether it works or not. Besides, you can change a computer to restore your iPhone or update apps if applicable.

Two: Disable/Uninstall Third-party Security Program

It may be your antivirus programs that prevent you from installing apps, so you can disable or uninstall them temporarily.

Three: Troubleshoot Your Computer

The following methods work on both Mac and Windows computers. Let’s take the former as an example.

1^st way: check Date & Time.

1. Click on the Apple menu.
2. Select System Preferences.
3. Choose Date & Time.
4. Check whether the date and time is correct. You can also check Set date and time automatically.

2^nd way: remove the .ipsw file.

1. Navigate to Finder.
2. Press & hold Option.
3. Select Go from menu bar.
4. Choose Library. After that, you can release Option.
5. Expand iTunes folder and open iPhone Software Updates (or iPad Software Updates) folder.
6. Look for the file with a name end with ipsw and then delete it.

Please don’t worry if you have deleted files by mistake. You can recover deleted files on PC and recover deleted/lost files on Mac easily.

3^rd way: update the computer system.

4^th way: reset internet protocol (TCP/IP).

Four: Troubleshoot Apple Device

1^st way: reset the network settings.

2^nd way: factory reset your iPhone.

3^rd way: use the Device Firmware Upgrade (DFU) mode.

4^th way: update the iOS version on your device.