In the Microsoft forum, so many users are complaining about retrieving information from the Microsoft Store error. This error commonly happened on downloading and installing apps from Microsoft Store and we can focus on fixing the app bugs. The following methods are available for trying.
Repair Microsoft Store
You can repair Microsoft Store bugs when you see this message retrieving information from the Microsoft Store.
Step 1: Open Settings by pressing Win + I and choose System > System Components.
Step 2: Choose Microsoft Store and click Advanced options.
Step 3: Scroll down to choose Repair.
Related post: How to Quickly Fix Microsoft Store Not Working in Windows 10
Clear Microsoft Store Cache
Another method to fix the “stuck on Retrieving information from the Microsoft Store” issue is to clear the Microsoft Store cache. It is easy to do that and you just need to perform a command.
Step 1: Open the Run dialog box by pressing Win + R.
Step 2: Copy and paste this command – wsreset.exe and press Enter to execute it.
Run the Windows Store App Troubleshooter
Microsoft provides a dedicated troubleshooter to repair Microsoft Store bugs. When some issues happen on the Microsoft Store, you can try this troubleshooter in the following steps.
Step 1: Open Settings > Update & Security > Troubleshoot.
Step 2: Click Additional troubleshooters and scroll down to locate Windows Store Apps.
Step 3: Click on the wanted troubleshooter and choose Run the troubleshooter.
Re-register the Microsoft Store App
Some people can fix the retrieving information from the Microsoft Store stuck error by re-registering the Microsoft Store app and you may have a shot.
Step 1: Type PowerShell in Search and run it as an administrator.
Step 2: Copy and paste this command and press Enter to execute it.
Get-AppxPackage -AllUsers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
When the execution finishes, you can restart your computer and check if the issue has been resolved.
Reset Microsoft Store
The last method is to reset the Microsoft Store. By resetting the Microsoft Store, all the system component’s data will be deleted. It especially works when some features malfunction.
Step 1: Open Settings and go to System.
Step 2: Go to the System Components tab and locate Microsoft Store.
Step 3: Click Advanced options and scroll down to choose Reset.
Now, you can restart your computer and try to download and install apps again. Hope the “Retrieving information from the Microsoft Store” error has been removed.
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Bottom Line
To resolve the “Retrieving information from the Microsoft Store” error, you can follow the above methods one by one and some of them can help you out of the trouble.