HP Printer Won’t Scan? Here Is a Full Guide for You!

The printer is an important device in our daily life and there are many different types of printers. HP printer is one of them, however, it may has some issues such as HP printer prints blank pages, HP printer won’t print, etc. Today, there is another issue – the HP printer won’t scan. Now, let’s see how to get rid of the issue.

Before you try the following methods, you had better check the connection issue and the platform compatibility. After doing those, if the HP printer won’t scan issue still appears, you can follow the fixes below.

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Solution 1: Reset Your HP Printer

If you keep receiving the HP printer won’t scan issue, you may fix it by resetting the printer. To reset your printer, you should:

Step 1: Unplug the printer from the wall socket and remove the cable from the printer’s backside with the printer on.

Step 2: Remove any additional cables from the printer and wait for several minutes.

Step 3: Press and hold the power button of the printer for about 30 seconds to discharge it.

Step 4: Re-connect all the cables and power on the printer.

Solution 2: Reinstall HP Printer

In addition, you can also try uninstalling your HP printer completely and then reinstalling it to fix the issue. Here’s a simple guide.

Step 1: Press Windows + S, input control panel, and click the result to open it.

Step 2: Navigate to Programs > Programs and Features, select your HP printer software from the list, click Uninstall button, and confirm the operation.

Step 3: After uninstalling the software, restart your computer and open Control Panel again. Go to Hardware and Sound > Devices and Printers this time.

Step 4: Right-click your HP printer and choose the Remove device option to uninstall it. Then, click Print server properties in the upper toolbar.

Step 5: In the pop-up window, click the Drivers tab, choose your HP printer driver and click the Remove button to remove the root level drivers of your HP printer. Click Apply and OK to save changes and then restart your device.

Step 6: Now, visit the manufacturer’s website to obtain the full-featured HP printer driver as per your Windows version and install the driver according to the given instruction.

After that, you should be able to print documents with your HP printer properly without the HP printer won’t scan error.

Solution 3: Check the Windows Image Acquisition (WIA) Service

Windows Image Acquisition Service is one of the important scanning services. Therefore, you may need to enable the service to repair your HP printer scans.

Step 1: Right-click the Start button in the lower-left corner. Choose Run from the context menu.

Step 2: Type services.msc into the text box and hit Enter. Find Windows Image Acquisition (WIA) from the list and double-click it.

Step 3: Select Automatic from the drop-down menu after Startup type.

Step 4: Click Start (if the service is running at present, you may click Stop at first; then, click Start to restart the service).

Step 5: Click Apply at the bottom right to confirm the changes.

Now, you can check if the HP printer won’t scan issue has gone.

Solution 4: Run SFC

SFC (System File Checker) is a Windows built-in tool used for replacing damaged, lost, or changed system files with good system files. Running this tool can fix some system errors. To do that, you just need to open Command Prompt and then type sfc/scannow and press the Enter key. Then, you can check if the error has been fixed.

Final Words

To sum up, from this post, you can know how to fix the HP printer won’t scan to computer error on Windows 10. If you encounter the same issue, you can try the methods mentioned above.