Top Fixes for Cross Device Experience Host Not Installing Win 11

Cross Device Experience Host Not Installing on Windows 11

With the advancement of technology, Windows PC interaction with mobile devices has become a trend. The release of these types of features enables and optimizes data synchronization and file sharing, and Allow this PC to access your mobile devices is one of them. After turning on this feature and pairing the devices, you can synchronize notifications, text messages, photos, etc. on your mobile phone to the PC and achieve some other interactions.

However, many users said that when they enabled this feature and tried to pair the computer with a mobile device, a pop-up window prompted them to install the Cross Device Experience Host. After following the prompt to install it, the installation is stuck on pending and cannot be completed.

Are you one of the users who encountered this situation? If yes, you can start trying the following approaches to address the problem.

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What to Do if You Cannot Install Cross Device Experience Host

Fix 1. Turn off Antivirus Temporarily

It has been verified by users that antivirus software such as Windows Defender sometimes blocks the installation or operation of Cross Device Experience Host. Therefore, you can disable your antivirus temporarily and then check if you can install the service without any problems.

Here we take disabling Windows Defender for example:

Step 1. Right-click the Windows logo button and choose Settings.

Step 2. Navigate to Privacy & security > Windows Security > Virus & threat protection. Then click Manage settings under Virus & threat protection settings.

Step 3. Switch the button under Real-time protection and Dev Drive protection to Off. Also, you can scroll down to disable other protections from this page.

Now you can install Cross Device Experience Host again and check if it can be installed successfully.

See Also: How to Fix if Windows Defender Shows Blank Screen

Fix 2. Use the Command Line to Install

In addition to installing Cross Device Experience Host from the prompt window, you can execute the command line to install it. Here you can see how to install Cross Device Experience Host via CMD.

Step 1. Type cmd in the Windows search box. When the search result shows up, right-click Command Prompt and choose Run as administrator.

Step 2. If the UAC window pops up, select Yes.

Step 3. In the command line window, type winget install 9NTXGKQ8P7N0 and press Enter.

Fix 3. Enable Connected Devices Platform Service

Connected Devices Platform Service is one of the core components that supports cross-device experience. If it is disabled, it may cause “Cross Device Experience Host not installing” or other problems. You can follow the instructions below to check its status.

Step 1. Type Services in the Windows search box and press Enter to open it.

Step 2. Scroll down to find the Connected Devices Platform Service. If it is disabled, click the Start button in the left panel to enable it.

Fix 4. Perform a Clean Boot

To eliminate the possibility that other applications and services on your computer interfere with the installation of Cross Device Experience Host, you can perform a clean boot. This mode only loads basic drivers and startup programs.

Step 1. Press Windows + R to open Run. Type msconfig in the box and press Enter.

Step 2. Under the Services tab, tick the Hide all Microsoft services box, and click Disable all.

Step 3. Go to the Startup tab, and click Open Task Manager.

Step 4. In the new window, disable all unnecessary apps. After that, restart your computer and verify if the issue of Cross Device Experience Host not installing can be fixed.

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Bottom Line

With detailed methods outlined, I aim to help you seamlessly fix the problem of Cross Device Experience Host not installing. Hope you can solve it and establish a stable connection between your mobile device and your computer successfully.